Can I order a sample pack?


Absolutely! In fact we encourageyou to do so. This gives you the opportunity to sample the feel and quality of our work and also the colours in print rather than on a screen. For the Signature Collection sample packs are available for $10. This includes up to 3 sample invitations, a printout of font examples, and a colour swatch card all to help with the decision process.For a Custom Design Invitation we do have a limited number of designs available for $10 each. Please email us with your requirements and we will send you bank details for payment. Offshore clients can order them from our Etsy shop. All charges for samples are redeemable should you go ahead and place an order.
NB: Please note that samples are from our in-house stock, therefore the sample you receive may not be in your colour of choice. However we will do our best to match them where we can. Samples are all printed on our standard white or ivory stock.

What stock do you print on for the Signature Collection?
We are very fussy when it comes to what we print on! We want your invites to feel substantial and important to hold therefore we use a 300gsm stock in four different options. Our standard offering is on matte white or ivory which has a very slight subtle texture. We also offer a white textured stock and a metallic ivory (this incurs additional cost to the standard pricing).

Can you design other stationery items that we require?
We can design any printed matter for your event. We love putting together a complete look for you and are happy to work with you to achieve this. From favour packaging design and menus, using a photo for a thankyou card, to helping you style the overall look you are after, we are only too happy to assist. Please contact us to discuss your requirements.

Can I change the font, wording or colour on the invitations?
Absolutely! This is what makes the invite unique to you!

I love the design of one of your Signature Collection Invites, however there are a few changes I'd like to make to it so that it fits in with my theme a little more. Is this possible?
We are happy to make changes to the design however there will be a fee for this, ranging from NZ$25-$100 depending on how involved the changes are. If you tell us in what way you'd like it adapted we will quote you on the charge for this.

I like the Luxe Pocketfold Style but would like my own design?
No problem, we can certainly do this for you. The price of each piece would remain the same and there would be an additional one off design fee.

Is there a minimum order?
For Custom Design there is no minimum order. For the Signature Collection Range there is a minimum order of 50 pieces per design and a minimum dollar spend of NZ$250 per order. This is due to this amount being the most economical to print. We can accommodate smaller amounts for an additional setup fee. Reception stationery orders are dealt with as separate orders therefore the minimum spend applys again.

Do you ship stationery internationally?
Yes we can ship anywhere in the world at the buyers expense. We have an Etsy shop which makes ordering and payment easy for you. Ruby & Willow takes no responsibility for any items that go missing on transit, for this reason we suggest courier delivery for all stationery orders. International courier rates are from US$25-60 depending on the order weight.

How far ahead of my wedding should I be ordering stationery?
It’s advisable to start the process early. Depending on the time of year we can get extremely busy so in order to ensure the process runs smoothly and your products are delivered on time we need to book ‘your time’ in advance. For custom design allow at least 2 months from first consultation to delivery date. For the Signature Collection please allow at least 4 weeks.
NB. These times only act as guidelines and wherever possible we will accommodate rush orders; please add 20% to your total order to print within 5 days of proof approval.

I really like the rounded corners you have on some of the designs. Can this be used on all of them?
Absolutely, we can do this for any design at an additional cost of 50c per piece.

Do you have a studio where I can have a look through papers and samples?
Yes we do, we are situated in Okura on the North Shore, Auckland. If you would like to make a time for a consultation please contact us. Alternatively if you can't get to us, please order a sample pack to see the quality of our work.

Are envelopes included in your prices?
Yes for all invitation quotes envelopes are included for all pieces requiring one. For the Signature Range the standard envelope will come in Ivory or White however we can provide envelopes in other colours if we have them in stock. Please ask us what we have available at the time of ordering.

Should I order extra invitations or can I get them later?
You should definitely order them at the time of placing your main order. It’s advisable to get 5-10 extra to allow for errors in the handwriting of the guests names if applicable or to accommodate any extra guests. Any additional print order will incur a $50 setup fee on top of the cost of the extra invitations required.